At SkipMatrix, we prioritize our customers and their needs. When you have a question or face an issue, timely assistance is essential, and we are committed to ensuring you get the help you need when you need it. Here's what you can expect in terms of response times from our Customer Success team.

For immediate assistance, the best method is to give us a call. Our team is always on standby during our regular office hours, ready to answer your call instantly. Our regular office hours are on weekdays between 10 AM and 6 PM Eastern Time.

If you reach out to us via chat or text, you can typically expect a response within the hour during our regular office hours. We understand the importance of timely communication, especially when you're in the middle of a task or need quick clarifications.

While email allows for detailed communication, responses might take a bit longer compared to chat or phone. We aim to respond to all email inquiries as soon as possible, but it can take up to 24 hours, especially if it involves more in-depth issues or requires collaboration with other departments. To expedite the process, it's always beneficial to provide detailed information about your inquiry in your initial email.

Our Customer Success team is trained to prioritize all incoming inquiries and to provide the most accurate and timely support. Even during peak times or high inquiry volumes, we strive to maintain our commitment to these response times.

To ensure you receive the fastest support possible, consider providing as much relevant information when reaching out. Details such as your order number, the specific issue you're encountering, or any screenshots can be immensely helpful and can expedite the resolution process.

We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!