At SkipMatrix, we recognize the importance of being available to our customers when they need us. As we navigate the intricacies of skip tracing and data analytics, we prioritize providing timely and efficient support.
Our Regular Hours
To cater to our customers' diverse needs, we've set specific hours for our Customer Success team:
Days: Monday to Friday
Hours: 10 AM to 6 PM Eastern Time
During these times, our team is on standby to assist with any inquiries, concerns, or guidance you might require regarding our services.
Reaching Us Outside Business Hours
We're aware that sometimes questions or challenges might arise outside our dedicated hours. If you contact us after business hours, we assure you that your message will be prioritized and addressed as soon as we're back.
Ways to Contact Us
There are multiple channels through which you can reach our Customer Success team:
Chat: Conveniently located on our website for immediate responses.
Phone: Ideal for real-time conversations or urgent matters.
Email: Suitable for detailed inquiries or when you need to share attachments.
More Than Just Support
At SkipMatrix, we go beyond troubleshooting. Our focus is on ensuring that you achieve your objectives using our data and services. Our team isn't just trained to fix problems—they're here to understand your overarching goals and guide you toward them.
💬 Have Questions?
We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!