Once you've placed your order with SkipMatrix, our team immediately gets to work on processing your list. Thanks to our white-glove skip tracing service, we handle every order with meticulous attention to ensure the best possible hit rate and results.

For most orders, you can expect to receive your skip-traced results on the same day that you pay for your order, but we ask for up to 1 business day. This timeframe allows us to ensure the accuracy and quality of the data we return and to account for any possible delays that could arise from circumstances that are beyond our control.

If you have a particularly large batch of records, the processing time may vary slightly. However, our team is equipped to handle bulk orders efficiently, and we always strive to deliver the results as swiftly as possible.

Once your order is processed, we will send the results directly to your email. The data will be accessible via a secure Box link, ensuring both convenience and security.

In the rare case of any delays or if we need additional information from you, our Customer Success team will promptly communicate with you to keep you updated on the progress.

We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!