At SkipMatrix, we are committed to delivering value to our customers and ensuring that they receive high-quality results. We understand, however, that sometimes there might be situations where you have concerns or are not fully satisfied with the data provided.
Refunds for Unmatched Records
You are only billed for successful matches. If our system cannot find results for certain records, those records are considered "missed hits." For these missed hits, a refund is automatically processed. You can easily identify the records that were refunded in the "Missed Hits" file provided with your results.
Quality Concerns
If you believe there's an issue with the accuracy or quality of the data provided, please reach out to us immediately. While we strive for the highest accuracy possible, we acknowledge that no system is perfect. We will review your concerns and work with you to address them.
Order Errors
If there was an error made on our part, such as processing the wrong list or other mistakes, please contact us as soon as possible. We prioritize rectifying such issues and will work diligently to find a solution, which may include processing your order again or providing a refund.
No Refunds for Correctly Processed Orders
If your order was processed correctly and the data provided matches the criteria of your submitted list, we cannot offer refunds. This is why it's crucial to ensure that the list you provide is accurate and formatted correctly.
It's essential to note that the best way to achieve optimal results from skip tracing is to submit high-quality lists from dependable sources. Properly formatted and accurate lists result in higher match rates and more valuable data.
We value our relationship with every customer and always aim to ensure satisfaction. If you have any concerns or questions regarding your order or our refund policy, please don't hesitate to reach out.
💬 Have Questions?
We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!