At SkipMatrix, we pride ourselves on delivering accurate and up-to-date data to our customers. However, we understand that occasionally there may be discrepancies or outdated information in the results provided. Here's what you can do if you believe you've received incorrect or outdated data:
Understand the Nature of Data
Data, by its nature, is dynamic. Contact details, addresses, and other information can change over time. While we access some of the most comprehensive data sources available and employ advanced matching logic, it's possible for some records to become outdated.
Double-Check Your Input
Before raising a concern, we recommend double-checking the list you provided for any errors or inconsistencies. Sometimes, a simple typo or outdated information in the input list can result in mismatched results.
Reach Out to Us
If after verifying your input, you still believe the data provided is incorrect or outdated, please get in touch with our Customer Success team. Provide them with specific details about the discrepancies, and they will investigate the matter further.
Our Commitment to Accuracy
While we strive for perfection, errors can occasionally occur. We appreciate feedback from our customers, as it helps us refine our processes and improve our services. If we determine that an error occurred on our end, we'll take the necessary steps to address it and provide you with updated information.
Continuous Improvement
Feedback is a cornerstone of our continuous improvement process. We're always looking for ways to enhance our data accuracy and deliver better results. Your insights and feedback play a critical role in this endeavor.
💬 Have Questions?
We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!