At SkipMatrix, we prioritize timely delivery and clear communication. If you've been waiting longer than expected for your results, please accept our apologies for any inconvenience. Let's help you resolve this!
Check Your Email
Before reaching out, please take a moment to check your email inbox and spam folder. Sometimes, emails can get filtered out or overlooked.
Contact Us
If you've checked your email and still can't find your results, our Customer Success team is here to assist. You can reach out to them via:
Chat: Accessible directly on our website.
Phone: Call us during regular office hours.
Email: Send us an email so we can investigate the status of your order.
When contacting us, providing your invoice number from your paid invoice will expedite the process.
Turnaround Time
Keep in mind that while we aim to process orders as swiftly as possible, larger batches might take a bit longer. However, we always strive to keep you informed of any delays.
💬 Have Questions?
We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!