At SkipMatrix, we understand the importance of staying informed about the status of your order. Although we don't have a self-serve online portal for customers to directly check their order status, we've taken steps to ensure you're always in the loop.

Once your payment is confirmed, you'll receive an email acknowledging the receipt of your order. This is a signal for us to start preparing your invoice, which will be sent to you as soon as possible during our regular office hours.

While our dedicated team is diligently working on your order, we may occasionally send status update emails or texts, especially if we encounter any issues or need further information from you.

Should you have any queries about the progress of your order or any other related topic, our Customer Success team is just a message away. They can provide real-time updates and address any concerns you might have.

Upon completion of your order, another email will be sent your way. This email contains a secure Box link, granting you access to your skip-traced data.

We're available to assist you with any questions you may have. You can reach our Customer Success team by chat, calling us at +1 (888) 704-0774, or sending us an email to [email protected] during our regular office hours on weekdays between 10 AM and 6 PM Eastern Time. Thanks for choosing SkipMatrix!